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Refund and Cancellation Policy

Last updated 2026-11-12

14-day refund

Licenses are not on sale yet. This policy applies to every purchase from the day sales open.

If Pulsar Pro is not right for you, ask for a full refund within 14 days of purchase. You do not need to give a reason.

How to ask

Write to [email protected] from the email address you bought with, or include the order number. We reply within two business days.

How it is paid

Refunds are issued by Dodo Payments, our merchant of record, to the original payment method. How long it takes to appear depends on your bank or card issuer, usually 5 to 10 business days.

What happens to the license

When a refund is issued the license key is deactivated. Pulsar keeps running as the free edition and your recorded data stays on your Mac.

After 14 days

After 14 days purchases are not refundable as a rule. If a defect on our side keeps Pro features from working on your Mac and we cannot fix it, write to us and we will refund you.

Cancellation

Pulsar licenses are one-time purchases. There is no subscription and no recurring charge, so there is nothing to cancel.

退款与取消政策

最后更新 2026-11-12

14 天退款

许可尚未开售。本政策自开售之日起适用于每一笔购买。

如果 Pulsar 高级版不适合你，可在购买后 14 天内申请全额退款，无需说明理由。

如何申请

请用购买时的电子邮箱写信至 [email protected]，或在信中附上订单号。我们在两个工作日内回复。

退款方式

退款由记录商户 Dodo Payments 原路退回至原付款方式。到账时间取决于你的银行或发卡机构，通常为 5 至 10 个工作日。

许可的处理

退款发出后，许可密钥随即停用。Pulsar 以免费版继续运行，已记录的数据仍保留在你的 Mac 上。

超过 14 天

超过 14 天的购买原则上不予退款。如果因我们一方的缺陷导致高级功能在你的 Mac 上无法使用，且我们无法修复，请来信，我们会为你退款。

取消

Pulsar 的许可均为一次买断，没有订阅，也没有周期性扣款，因此不存在需要取消的项目。